Congratulations are in order for our client (and friends) WyHy Federal Credit Union (WyHy) on the recent launch of their new AI-powered Virtual Financial Assistant. Their members can now conveniently get answers to frequently asked questions 24/7/365 and when needed, be seamlessly transferred to a live Member Service Advisor for further assistance.
With their new Virtual Financial Assistant (VFA), visitors to WyHy’s web site can get answers to common questions in natural conversation at any time. This new capability is more convenient and can serve as a valuable tool to help members self-service. Some of the questions that members can get quick answers to include:
- What is WyHy’s routing number?
- Where is the nearest WyHy ATM?
- How can I get a loan?
- How do I set up a wire transfer?
- What kind of credit cards do you have?
When a member prefers to speak with a live Member Service Advisor, they are seamlessly transferred with context, eliminating the typical frustration of switching communications channels and again providing details regarding the request. This seamless virtual assistant-to-live agent handoff leads to greater member satisfaction and operational efficiency.
WyHy’s VFA leverages Abe.ai’s proprietary conversational technology that is powered by AI, machine learning and natural language processing. Our contextually aware VFAs are always learning thanks to a deep, experienced team of product specialists, engineers, machine learning experts, data scientists and more that are involved in training, enhancing and expanding our products to provide truly intuitive solutions.
“It’s been a pleasure working with the WyHy team to offer their members such a convenient and seamless digital service experience,” states Rob Guilfoyle, Abe.ai’s Co-Founder.
For over 60 years, WyHy Federal Credit Union has served its members with a singular promise: to provide individualized, trusted guidance in wealth management. Today, it is the fourth largest credit union in the state of Wyoming and is the 957th largest credit union in the nation. Headquartered in Cheyenne, WyHy is proud to assist each of its 15,000 members on their unique paths to financial health.
“WyHy is excited to partner with Abe.ai to leverage their modern technology to provide an enhanced user experience by allowing the membership to engage with WyHy when it is convenient for them,” says Eric Valla, Chief Information Officer for WyHy Federal Credit Union. “The membership can seamlessly transition the engagement from the VFA to a Member Service Advisor during normal business hours.”
To learn more about WyHy’s new VFA, please visit https://www.wyhy.org/eBanking/We-re-Just-a-Click-Away.