AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Juan’s Three Things on Fintech – Are Virtual Financial Assistants Old News?

Now that I have your attention thanks to the title of this post – a Product Evangelist for a company building Virtual Financial Assistants couldn’t possibly be calling them “old news” right? – let me explain.  I recently received an email promoting an upcoming AI conference and the first paragraph stated that this year’s conference […]

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Abe.ai and Lumin Digital Announce Digital Banking Partnership

Our lineup of outstanding partners continues to grow! We are excited to partner with Lumin Digital to offer their clients our Virtual Financial Assistant as part of their leading digital banking solutions. Read the press release below to learn more about this exciting new partnership. FOR IMMEDIATE RELEASE: April 14, 2021         […]

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The Questions FIs Should Ask Themselves When Considering Conversational AI

A recent article by Finextra goes into great detail about why “Conversational Banking Is a Competitive Necessity in a Remote-Everything World.” This perspective is supported by research from Cornerstone Advisors stating that by the end of 2020, the number of mid-sized banks and credit unions that had deployed a chatbot had grown from 4 to […]

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Abe.ai Wins CreditUnions.com 2021 Innovation Series for Excellence in Member Experience Solutions

We are pleased to announce that Abe.ai’s Virtual Financial Assistant (VFA) has been selected as the winner of the Member Experience category in CreditUnions.com’s 2021 Innovation Series. The fourth annual series pitted us against three other stellar finalists. During a webinar featuring all of the finalists for the Member Experience category, our Co-Founder, Rob Guilfyole, […]

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Abe.ai and Glia Announce Digital Banking Partnership

We are very excited to announce our new partnership with Glia. Read our press release below to learn more about how this integration of two innovative technologies will provide financial institutions with a powerful customer service experience. FOR IMMEDIATE RELEASE: March 11, 2021 ABE.AI AND GLIA ANNOUNCE DIGITAL BANKING PARTNERSHIP Collaboration Provides Financial Institutions Seamless […]

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Considering a Virtual Financial Assistant? Here are the Use Cases that Drive the Highest ROI

If you’re a technology professional with a financial institution (FI), especially in innovation, digital channels or UX, you’ve likely heard about the benefits of an artificial intelligence (AI)-powered chatbot or Virtual Financial Assistant (VFA). Some of you might even be skeptical of these benefits if your FI doesn’t have many millions to invest in the […]

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Customer Expectations Today – And What FIs Can Do To Meet Them

We live in a world of “right here, right now” and there is no going backwards.  If anything, we, as digital banking customers, want the speed, quality and functionality of our experiences to all get better and faster.  It is about continual improvement and packing more into the little screen on the little devices and […]

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Questions From Our Last Meeting – “Do We Need Live Chat or Other Technology Before Deploying a VFA?”

In this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering enhancing or updating their digital infrastructure surrounding what technology, if any, needs to be in place to realize the best value from a Virtual Financial Assistant. Setting the Scene: Date: October 2020  […]

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Questions From Our Last Meeting – Integration with Third Party Chat & Messaging Providers

In this installment of “Questions From Our Last Meeting,” we cover how we integrate with chat and messaging providers. These offerings, from companies like Salesforce, Glia and Liveperson, are the natural evolution of the contact center from primarily phone communication to digital conversations and are great channels for your customers to speak with your support […]

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Questions From Our Last Meeting – Quickly Training a Virtual Financial Assistant to Answer COVID-19 Questions

As a client-based company, the Abe.ai team spends a tremendous amount of time in meetings with current clients and prospects. In both scenarios, we are regularly asked questions or presented issues/opportunities related to conversational banking, artificial intelligence, digital banking integration and much more.  In a new series, we’ll periodically share short recaps of some of […]

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