AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Rob Guilfoyle Featured on Envestnet | Yodlee’s Launchpad Podcast

Our fearless leader (and Co-Founder) Rob Guilfoyle recently joined Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Engagement Tools Powered by Artificial Intelligence Are Enhancing Banking Customer Experience.”  Listen below to hear Rob and Mike examine the changing landscape of digital customer service and how AI is leading the charge.  […]

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How Community Financial Institutions Can Compete with Mega Banks When it Comes to AI

Artificial intelligence (AI) is pervasive in the financial services world.  Banks, especially large ones, are spending millions of dollars on deploying AI into many facets of their businesses.  Self-service for the consumer and small business segments are areas where we see many AI applications being offered by the top retail banks.  Virtual assistants (VAs) like […]

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Questions From Our Last Meeting – “Aside From the Technology Itself, What Else Should We Consider When Choosing a VFA Vendor?”

In this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering integrating a Virtual Financial Assistant into their digital banking mix. Setting the Scene: Date: April 2021  Financial Institution (FI) Type: Credit Union Size: $1 billion-5 billion in assets; > 100,000 Members Question: […]

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Juan’s Three Things on Fintech – Are Virtual Financial Assistants Old News?

Now that I have your attention thanks to the title of this post – a Product Evangelist for a company building Virtual Financial Assistants couldn’t possibly be calling them “old news” right? – let me explain.  I recently received an email promoting an upcoming AI conference and the first paragraph stated that this year’s conference […]

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Abe.ai and Lumin Digital Announce Digital Banking Partnership

Our lineup of outstanding partners continues to grow! We are excited to partner with Lumin Digital to offer their clients our Virtual Financial Assistant as part of their leading digital banking solutions. Read the press release below to learn more about this exciting new partnership. FOR IMMEDIATE RELEASE: April 14, 2021         […]

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The Questions FIs Should Ask Themselves When Considering Conversational AI

A recent article by Finextra goes into great detail about why “Conversational Banking Is a Competitive Necessity in a Remote-Everything World.” This perspective is supported by research from Cornerstone Advisors stating that by the end of 2020, the number of mid-sized banks and credit unions that had deployed a chatbot had grown from four to […]

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Abe.ai Wins CreditUnions.com 2021 Innovation Series for Excellence in Member Experience Solutions

We are pleased to announce that Abe.ai’s Virtual Financial Assistant (VFA) has been selected as the winner of the Member Experience category in CreditUnions.com’s 2021 Innovation Series. The fourth annual series pitted us against three other stellar finalists. During a webinar featuring all of the finalists for the Member Experience category, our Co-Founder, Rob Guilfyole, […]

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Abe.ai and Glia Announce Digital Banking Partnership

We are very excited to announce our new partnership with Glia. Read our press release below to learn more about how this integration of two innovative technologies will provide financial institutions with a powerful customer service experience. FOR IMMEDIATE RELEASE: March 11, 2021 ABE.AI AND GLIA ANNOUNCE DIGITAL BANKING PARTNERSHIP Collaboration Provides Financial Institutions Seamless […]

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Considering a Virtual Financial Assistant? Here are the Use Cases that Drive the Highest ROI

If you’re a technology professional with a financial institution (FI), especially in innovation, digital channels or UX, you’ve likely heard about the benefits of an artificial intelligence (AI)-powered chatbot or Virtual Financial Assistant (VFA). Some of you might even be skeptical of these benefits if your FI doesn’t have many millions to invest in the […]

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Customer Expectations Today – And What FIs Can Do To Meet Them

We live in a world of “right here, right now” and there is no going backwards.  If anything, we, as digital banking customers, want the speed, quality and functionality of our experiences to all get better and faster.  It is about continual improvement and packing more into the little screen on the little devices and […]

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