The latest news & insights from our team of banking, fintech, and AI experts.
When demoing or discussing our Conversational AI solutions with prospective financial institution (FI) clients, one of the first questions we typically hear is “Can’t our customers already do these things with online banking or the mobile app?” The answer is of course, “most likely,” but it leads us to ask them the real question – “are they?” While the pandemic has accelerated digital adoption, there is still room to grow usage of digital tools, especially for more advanced use cases. Conversational AI shouldn’t […]
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Our fearless leader (and Co-Founder) Rob Guilfoyle recently joined Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Engagement Tools Powered by Artificial Intelligence Are Enhancing Banking Customer Experience.” Listen below to hear Rob and Mike examine the changing landscape of digital customer service and how AI is leading the charge. […]
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Artificial intelligence (AI) is pervasive in the financial services world. Banks, especially large ones, are spending millions of dollars on deploying AI into many facets of their businesses. Self-service for the consumer and small business segments are areas where we see many AI applications being offered by the top retail banks. Virtual assistants (VAs) like […]
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A recent article by Finextra goes into great detail about why “Conversational Banking Is a Competitive Necessity in a Remote-Everything World.” This perspective is supported by research from Cornerstone Advisors stating that by the end of 2020, the number of mid-sized banks and credit unions that had deployed a chatbot had grown from four to […]
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