AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Questions From Our Last Meeting – “How Can We Customize the Way the VFA Speaks to Fit Our Institution’s Brand and Tone?” 

In our latest installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions who view personality as the keystone of their Artificial Intelligence (AI) strategy.   Setting the Scene Date: May 2022   Financial Institution (FI) Type: Community Bank  Size: $900 million in assets  Question: We want our Virtual […]


Copper State Credit Union Now Offers Members the Ultimate in Digital Customer Service with the Launch of New Virtual Financial Assistant Known as “Penny” 

“Financial strength through financial empowerment leads to financial prosperity.” You can find this powerful statement on the website of Phoenix, Ariz. based Copper State Credit Union and it serves at the core of their vision to elevate the financial strength of Arizona families through every season of life.  With the launch of their new AI-powered […]


Kitsap Bank Launches New Virtual Financial Assistant! 

Residents of Western Washington now have an even more convenient way to get answers to their most frequently asked banking questions thanks to the new AI-powered Virtual Financial Assistant (VFA) now available on Kitsap Bank’s web site.   With their new VFA, known as “Kacey”, visitors to Kitsap Bank’s web site can quickly get answers to […]


Digital Banking Customer Service Just Got Easier for Members of the Healthcare Community Thanks to NIHFCU’s New Virtual Financial Assistant

Since 1940, the National Institutes of Health Federal Credit Union (NIHFCU) has proudly provided affordable loans and banking solutions to the healthcare and biomedical community. Known for offering “banking with heart,” NIHFCU prides itself on not only providing outstanding products and solutions, but also first-class customer service to its members.   Thanks to the launch of […]

Read’s Virtual Financial Assistant Recognized in Recent Report from Celent

We’re happy to share that our Virtual Financial Assistant (VFA) has been designated a “Noteworthy Solution” in Celent’s recent report: Retail Banking Intelligent Virtual Assistant Platforms: Celent ABC Vendor View Powered by VendorMatch.  According to Celent, this report is targeted at banks looking to improve digital customer engagement using a vendor-provided “intelligent virtual assistant.” To help […]


Banner Bank Launches New AI-Powered Virtual Financial Assistant

These are exciting times for our client (and friends) Banner Bank thanks to the recent launch of their new Virtual Financial Assistant. Their clients can now leverage the power of Conversational Artificial Intelligence (AI) via Amazon Alexa, Google Assistant and SMS/text to manage their finances when they want, how they want and where they want.    […]


Questions From Our Last Meeting – “How Does Your Machine Learning Model Leverage Missed Utterances to Improve Accuracy?”

In our latest installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions who are already familiar with some of the building blocks of artificial intelligence (AI) – in this case, Machine Learning.   Setting the Scene Date: January 2022  Financial Institution (FI) Type: Credit Union  Size: $5-10 […]


Members of 3Rivers Credit Union Can Now Enjoy the Ultimate in Digital Customer Service with the Launch of New Virtual Financial Assistant

Thanks to the launch of their new AI-powered Virtual Financial Assistant (VFA), known as “Sam,” members of Fort Wayne, Ind. based 3Rivers Credit Union can now conveniently get answers to frequently asked questions 24/7/365, and when needed, be seamlessly transferred to a live 3Rivers Team Member for further assistance.    With “Sam,” visitors to 3Rivers’ website […]


Experience the Power & Versatility of Our Multi-Tier Virtual Financial Assistant

We’re excited to announce that we are now offering our Virtual Financial Assistant (VFA) in four tiers, offering a wide range of capabilities ranging from managing common, unauthenticated service requests to securely performing banking transactions and proactively suggesting opportunities for financial wellness based on personal financial habits.    Visitors to can now experience several of the capabilities offered via the tiers for themselves, […]

Read & POPi/o Partner to Provide Seamlessly Integrated Digital Customer Service Solution

We are pleased to announce another addition to our growing list of outstanding partners. We are excited to partner with POPi/o to offer financial institutions a best-in-class digital customer service solution. Read the press release below to learn more about this exciting new partnership. FOR IMMEDIATE RELEASE: December 7, 2021                                                                                         ABE.AI AND POPi/o ANNOUNCE […]