The latest news & insights from our team of banking, fintech, and AI experts.
Colorado-Based Credit Union Launches New Virtual Financial Assistant Colorado’s law enforcement officers and their families now have an even more convenient way to get answers to their most common banking questions thanks to the new AI-powered Virtual Financial Assistant (VFA) now available on Rocky Mountain Law Enforcement Federal Credit Union’s (RMLEFCU) web site. Their members can now conveniently get answers to frequently asked questions […]
ReadWhen demoing or discussing our Conversational AI solutions with prospective financial institution (FI) clients, one of the first questions we typically hear is “Can’t our customers already do these things with online banking or the mobile app?” The answer is of course, “most likely,” but it leads us to ask them the real question – “are they?” While the pandemic has accelerated digital adoption, there is still room to grow usage of digital tools, especially for more advanced use cases. Conversational AI shouldn’t […]
ReadCongratulations are in order for our client (and friends) WyHy Federal Credit Union (WyHy) on the recent launch of their new AI-powered Virtual Financial Assistant. Their members can now conveniently get answers to frequently asked questions 24/7/365 and when needed, be seamlessly transferred to a live Member Service Advisor for further assistance. With their new Virtual Financial Assistant (VFA), visitors […]
ReadOur very own Rob Guilfoyle (Co-Founder) and Eric Hochstadt (Head of Product) conducted a demonstration of how hyper-personalized financial insights and goals-based micro-savings applications can be effectively delivered via Conversational AI technology during the recent Finovate Fall 2021 conference. This demo illustrates how when these three powerful capabilities are combined, it’s just like having a […]
ReadThe Abe.ai team has a very busy Fall 2021 on tap as we are sponsoring and/or participating in several top industry events and conferences. With a mix of in-person and virtual events, these events present a great opportunity to chat with us to learn more about our Conversational Banking solutions as well as offering tremendous […]
ReadOur Product Evangelist Juan Romera recently sat down (virtually) with our friend Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Conversational AI is Driving Hyper-Personalized Banking Experiences.” Listen below to hear Juan share his thoughts on how financial institutions of all sizes and types can leverage the power of AI […]
ReadThe recent pandemic has fast-tracked the already rapid digital transformation of the financial services industry. In doing so, it has created a conundrum for many mid-to-small sized financial institutions (FI) – how to maintain a high level of customer service and increase customer engagement while also creating operational efficiencies (i.e. reducing costs, relieving over-burdened contact […]
ReadOur fearless leader (and Co-Founder) Rob Guilfoyle recently joined Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Engagement Tools Powered by Artificial Intelligence Are Enhancing Banking Customer Experience.” Listen below to hear Rob and Mike examine the changing landscape of digital customer service and how AI is leading the charge. […]
ReadArtificial intelligence (AI) is pervasive in the financial services world. Banks, especially large ones, are spending millions of dollars on deploying AI into many facets of their businesses. Self-service for the consumer and small business segments are areas where we see many AI applications being offered by the top retail banks. Virtual assistants (VAs) like […]
ReadIn this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering integrating a Virtual Financial Assistant into their digital banking mix. Setting the Scene: Date: April 2021 Financial Institution (FI) Type: Credit Union Size: $1 billion-5 billion in assets; > 100,000 Members Question: […]
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