AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Rob Guilfoyle Featured on Envestnet | Yodlee’s Launchpad Podcast

Our fearless leader (and Co-Founder) Rob Guilfoyle recently joined Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Engagement Tools Powered by Artificial Intelligence Are Enhancing Banking Customer Experience.”  Listen below to hear Rob and Mike examine the changing landscape of digital customer service and how AI is leading the charge.  […]

Read

How Community Financial Institutions Can Compete with Mega Banks When it Comes to AI

Artificial intelligence (AI) is pervasive in the financial services world.  Banks, especially large ones, are spending millions of dollars on deploying AI into many facets of their businesses.  Self-service for the consumer and small business segments are areas where we see many AI applications being offered by the top retail banks.  Virtual assistants (VAs) like […]

Read

Questions From Our Last Meeting – “Aside From the Technology Itself, What Else Should We Consider When Choosing a VFA Vendor?”

In this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering integrating a Virtual Financial Assistant into their digital banking mix. Setting the Scene: Date: April 2021  Financial Institution (FI) Type: Credit Union Size: $1 billion-5 billion in assets; > 100,000 Members Question: […]

Read

Juan’s Three Things on Fintech – Are Virtual Financial Assistants Old News?

Now that I have your attention thanks to the title of this post – a Product Evangelist for a company building Virtual Financial Assistants couldn’t possibly be calling them “old news” right? – let me explain.  I recently received an email promoting an upcoming AI conference and the first paragraph stated that this year’s conference […]

Read

The Questions FIs Should Ask Themselves When Considering Conversational AI

A recent article by Finextra goes into great detail about why “Conversational Banking Is a Competitive Necessity in a Remote-Everything World.” This perspective is supported by research from Cornerstone Advisors stating that by the end of 2020, the number of mid-sized banks and credit unions that had deployed a chatbot had grown from four to […]

Read

Abe.ai Wins CreditUnions.com 2021 Innovation Series for Excellence in Member Experience Solutions

We are pleased to announce that Abe.ai’s Virtual Financial Assistant (VFA) has been selected as the winner of the Member Experience category in CreditUnions.com’s 2021 Innovation Series. The fourth annual series pitted us against three other stellar finalists. During a webinar featuring all of the finalists for the Member Experience category, our Co-Founder, Rob Guilfyole, […]

Read

Download Our Free eBook: How Natural Language Understanding Drives the Virtual Financial Assistant

Interested in learning more about one of the key driving forces of our Conversational Banking solutions? In this eBook, you’ll learn how Abe.ai’s proprietary platform, Conversate, utilizes Natural Language Understanding to create, maintain and train our always-learning Virtual Financial Assistant to create a truly intuitive solution that provides operational efficiencies for financial institutions while simplifying […]

Read

TTCU Offers Members Voice Banking with New AI-Powered Virtual Financial Assistant

Congratulations are in order for our client (and friends) TTCU Federal Credit Union (TTCU) on the recent launch of their new Virtual Financial Assistant (VFA). Members of the Tulsa-based credit union can now leverage the power of Conversational Artificial Intelligence (AI) to get answers to a wide variety of financial questions via Amazon Alexa and […]

Read

Juan’s Three Things on Fintech – The Positive Side Effects of Working from Home

Thanks to the pandemic, 2020 has been an unprecedented year for everyone and virtually every industry, including Fintech. We’ve all spent more time at home and many of us have transitioned to working remotely. While this increased time at home has presented many challenges (some of which, like background distractions, you’ll see in this video), […]

Read

Customer Expectations Today – And What FIs Can Do To Meet Them

We live in a world of “right here, right now” and there is no going backwards.  If anything, we, as digital banking customers, want the speed, quality and functionality of our experiences to all get better and faster.  It is about continual improvement and packing more into the little screen on the little devices and […]

Read