AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

The Questions FIs Should Ask Themselves When Considering Conversational AI

A recent article by Finextra goes into great detail about why “Conversational Banking Is a Competitive Necessity in a Remote-Everything World.” This perspective is supported by research from Cornerstone Advisors stating that by the end of 2020, the number of mid-sized banks and credit unions that had deployed a chatbot had grown from 4 to […]

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Abe.ai Wins CreditUnions.com 2021 Innovation Series for Excellence in Member Experience Solutions

We are pleased to announce that Abe.ai’s Virtual Financial Assistant (VFA) has been selected as the winner of the Member Experience category in CreditUnions.com’s 2021 Innovation Series. The fourth annual series pitted us against three other stellar finalists. During a webinar featuring all of the finalists for the Member Experience category, our Co-Founder, Rob Guilfyole, […]

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Download Our Free eBook: How Natural Language Understanding Drives the Virtual Financial Assistant

Interested in learning more about one of the key driving forces of our Conversational Banking solutions? In this eBook, you’ll learn how Abe.ai’s proprietary platform, Conversate, utilizes Natural Language Understanding to create, maintain and train our always-learning Virtual Financial Assistant to create a truly intuitive solution that provides operational efficiencies for financial institutions while simplifying […]

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TTCU Offers Members Voice Banking with New AI-Powered Virtual Financial Assistant

Congratulations are in order for our client (and friends) TTCU Federal Credit Union (TTCU) on the recent launch of their new Virtual Financial Assistant (VFA). Members of the Tulsa-based credit union can now leverage the power of Conversational Artificial Intelligence (AI) to get answers to a wide variety of financial questions via Amazon Alexa and […]

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Juan’s Three Things on Fintech – The Positive Side Effects of Working from Home

Thanks to the pandemic, 2020 has been an unprecedented year for everyone and virtually every industry, including Fintech. We’ve all spent more time at home and many of us have transitioned to working remotely. While this increased time at home has presented many challenges (some of which, like background distractions, you’ll see in this video), […]

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Customer Expectations Today – And What FIs Can Do To Meet Them

We live in a world of “right here, right now” and there is no going backwards.  If anything, we, as digital banking customers, want the speed, quality and functionality of our experiences to all get better and faster.  It is about continual improvement and packing more into the little screen on the little devices and […]

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Questions From Our Last Meeting – “Do We Need Live Chat or Other Technology Before Deploying a VFA?”

In this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering enhancing or updating their digital infrastructure surrounding what technology, if any, needs to be in place to realize the best value from a Virtual Financial Assistant. Setting the Scene: Date: October 2020  […]

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AI Will Be Bigger Than the Cloud – Here’s Why

Do you remember when “The Cloud” was new? Or, at least the first time you’d heard about it? I can’t tell you the exact first time I heard about the cloud, but I do remember the first time that I realized how important it was. Ginni Rometty is a hero of mine. She is tough […]

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Why Now is the Right Time to Deploy Conversational AI in Digital Banking

Even before the onset of the recent pandemic, the transition to Digital Banking was well underway and documented. For financial institutions, having effective web and mobile banking platforms were no longer a “nice to have,” but a necessity. The recent environment has only further heightened the importance of managing finances thanks to the volatility of […]

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How It Works: Conversational A.I.

Welcome to our new series – “How It Works” – where we take a quick inside look at how some elements of our Conversational Banking solutions work. In the first installment, we examine how Conversational AI recognizes requests and continuously learns to better serve users. If you’re interested in learning more about how our Conversational […]

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