AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

How Secure Are Chatbots?

Chatbots are the hottest new digital technology, and it’s not hard to see why. By providing a user-friendly conversational experience across multiple messaging channels, chatbots open up opportunities for brands to engage more directly and frequently with their customers in ways that feel more genuine and personal. As a result, chatbots are poised to disrupt […]

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Top 5 Predictions for Fintech in 2017

2016 was a big year for fintech. Global funding for fintech firms increased over the last year, and traditional banking institutions experienced disruption as fintechs developed new banking technologies and business models that are driving industry-wide change. It’s an exciting time, and the implications for the future of financial services are promising. In this rapidly […]

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Announcing Sidekick, Abe’s New Account Sharing Feature

No man is an island, and neither are your finances. Here at Abe, we understand that money management can be difficult, especially when your finances are shared with a partner, spouse, or parent. So we asked ourselves, how can we bring Abe’s smart financial advice to people with shared finances? Today, we’re excited to announce […]

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Is Bank of America’s Chatbot Erica Actually Useful?

Last month, Bank of America unveiled their new AI-powered chatbot Erica at Money20/20. The chatbot, which will be available starting next year, is being touted as an intelligent virtual financial assistant that can help Bank of America customers make smarter financial decisions. Like other financial chatbots, Erica provides answers about a user’s finances in normal […]

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What Is Conversational Banking?

The digital banking revolution has made accessing our financial information easier than ever. Online and mobile banking platforms have mostly eliminated the need to visit brick-and-mortar branches by providing convenient access to our financial information through websites and apps. Tasks like making deposits, checking account balances, and paying bills can all be done on the […]

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What Banks Need to Know About Financial Chatbots

Banking is one of the industries most at risk of major disruption in the next three years. At the heart of this disruption are innovative financial technologies, which are rapidly transforming digital banking. As tech-savvy consumers—especially Millennials—develop higher standards for customer service and convenient, friction-free digital experiences, banks must evolve in order to remain competitive […]

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5 Reasons Your Bank Needs a Bot [Webinar]

The digitalization of the banking industry is rapidly transforming the way banks do business with their customers. To remain competitive in this innovative climate, banks must keep up with the latest in digital banking technologies. Artificially intelligent financial chatbots are the most recent innovation in digital banking products. Leveraging the power of natural language processing, […]

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How Conversational Banking Will Impact Credit Unions

Here at Abe, we’re excited about the future of consumer financial services. As digital technologies continue to evolve, we’re especially interested in the impact conversational banking interfaces will have on community banks and credit unions. This month, our own Keith Armstrong (co-founder and COO of Abe) was a featured guest on CUbroadcast, a popular online […]

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Financial Chatbots Are Coming, But It’s More About the “Bot” Than “Chat”

Financial Chatbots Tyler Griffin, Entrepreneur in Residence at CFSI, recently wrote a wonderful article on financial chatbots, covering the history of their use with a focus on the modern-day user experience and highlighting their current limitations, especially those not powered by “true artificial intelligence.” Griffin’s article brought up a lot of great points. Because some financial […]

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Bot Thoughts from the World’s Largest Fintech Conference

Money20/20 is the world’s largest fintech conference. Because banking is always cited as a use case of bots, I wanted to share my thoughts on what’s happening in the space. My single biggest takeaway from Money20/20 Intelligent conversational software will eliminate the cognitive load required to plan and manage a person’s financial life. These intelligent […]

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