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The latest banking, fintech, and chatbot news and insights from our team of data scientists, developers, and finance experts.

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5 psychological rules you should follow when building a bot

This post first appeared in VentureBeat. B.J. Fogg is a behavioral scientist who has written extensively about how computer products influence people. He coined the term “Captology,” which is an acronym for computers as persuasive technologies. When people view a product as having a life, the computer system inside the product can leverage the principles of social … Continue reading “5 psychological rules you should follow when building a bot”

in Bots

Are your chatbots dropping Easter eggs?

This post first appeared on VentureBeat.com. Chatbots are talking up a storm. Some are making sense; most aren’t. In the era of conversational UI, every word matters. The conversational copy you write will define your bot’s personality and amplify your company’s brand. As you build your bot, it’s important to consider how conversational copy can … Continue reading “Are your chatbots dropping Easter eggs?”

in Bots

A bot walks into a bank…

This past April, it wasn’t Steve Jobs on stage, it was Mark Zuckerberg. At the annual F8 developers conference, Facebook announced the opening up of its Messenger API, meaning that the social network was betting big on bots. For today’s banking executives, this “app” thing has now become this “bot” thing. Conversation is the new UI As … Continue reading “A bot walks into a bank…”

in Bots

The Building Blocks of Your First Bot

This post first appeared on Codeship. The world of bots that can intelligently converse continues to build momentum. We’ve seen the opening up of the Facebook Messenger and LINE platforms, as well as improvements to the existing Telegram platform. In addition to new and improved platforms, the Kik bot store has opened, and Slack is making submission … Continue reading “The Building Blocks of Your First Bot”

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