AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Branches, Bots and Beyond: How AI Changes Customer Engagement

Branches, Bots and Beyond: How AI Changes Customer Engagement This summer we hosted the first ever virtual AI in Banking Summit focused on bringing together the industry’s leading experts in artificial intelligence and banking. One of our many featured speakers was Jim Marous, co-publisher of The Financial Brand and The Digital Banking Report. Jim’s session […]

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Why Banks Should Start Thinking Like Amazon

Amazon is one of the most successful companies in history. The tech giant, which generated $100 billion in profits in 2015 alone, is the largest online retailer and fourth most valuable public company in the world. So what makes Amazon such an incredible success? Given the breadth of their offering — over 300 million items […]

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Conference Recap: The AI in Banking Summit 2017

Earlier this week, we hosted the very first AI in Banking Summit. Over 1,200 attendees from all over the world tuned in to hear the latest developments with AI in the banking industry. In case you missed it, here are the highlights, as well as some of the key takeaways we learned from the speakers. We started […]

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Omni-Channel Banking: How Banks Can Deliver Unmatched Customer Service

Banking customer service is changing. In the past, there were two main ways to help customers: in the branch and by telephone. Today, customers have access to an ever-increasing range of customer service channels: the branch, telephone, email, SMS, live chat, mobile apps, and social media. With rapid advances in technology, nearly every device — […]

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Announcing The AI in Banking Summit: A Virtual Event

We’re excited to announce the first ever virtual AI in Banking Summit: an exclusive event bringing together the industry’s leading experts in artificial intelligence, banking, and fintech. We’ve partnered with our friends at Fintech Forge to bring you this exciting new summit. This three-day event kicks off July 17th – 19th and features valuable insights […]

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3 Ways to Reduce Your Bank’s Call Center Costs (Without Sacrificing Quality)

As technology becomes an increasingly central part of our lives, consumer expectations for customer service are skyrocketing. Today’s consumers expect top-notch, personalized customer service, and they want it instantly through their preferred channel. For banks, providing this level of service can be expensive, especially when digital disruption is already cutting into profit margins. So what […]

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3 Reasons Your Bank’s Rewards Program Isn’t Working (And How to Fix It)

Bank rewards programs are a great way to give customers perks that build brand appreciation and loyalty. From discounts to cash back on everyday purchases, a great rewards program gives customers a reason to keep your bank’s card at the top of their wallet. Or at least, that’s the goal. In theory, a rewards program […]

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How to Really Get to Know Your Bank’s Customers: Collect Better Data

  How well do you know your bank’s customers? No, really, be honest. Sure, you know their current account balance and how often they’ve overdrafted in the past year. But do you know that they just had a baby? Or that they’re planning to purchase a home in the next few months? What about their […]

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Why Banks and Fintechs Make Better Friends Than Foes

If you’ve read any fintech news lately, you’ve probably seen this headline: “FINTECHS DISRUPTING THE BANKING INDUSTRY: BANKS, PREPARE TO DIE!” (Ok, we’re exaggerating, but you get the idea.) Maybe this headline makes you roll your eyes. Or maybe it makes you worry about your business. Either way, you’re probably as tired of hearing it […]

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5 Fintech Buzzwords You Need to Understand

In a world full of exciting new financial technology, it’s hard to keep up with all the buzzwords. Right now, five buzzwords in particular are gaining a lot of attention in the digital banking space: artificial intelligence, chatbots, machine learning, deep learning, and data science. At Abe AI, these five buzzwords play an instrumental role […]

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