The latest news & insights from our team of banking, fintech, and AI experts.
Even before the onset of the recent pandemic, the transition to Digital Banking was well underway and documented. For financial institutions, having effective web and mobile banking platforms were no longer a “nice to have,” but a necessity. The recent environment has only further heightened the importance of managing finances thanks to the volatility of […]
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Welcome to our new series – “How It Works” – where we take a quick inside look at how some elements of our Conversational Banking solutions work. In the first installment, we examine how Conversational AI recognizes requests and continuously learns to better serve users. If you’re interested in learning more about how our Conversational […]
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The advancement in Conversational Artificial Intelligence (AI) is changing every industry, including retail banking. This technology has the power to alter the relationship between financial institutions and their customers in ways that weren’t possible before. Thanks to these advancements in Conversational AI capabilities, financial institutions have the ability to interact with their customers through the […]
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Salsa dancer, violin instructor, yoga enthusiast and….metrics/analytics/data guru? Our Faces of Abe feature for July is a person of many interests and talents with a knack for deftly switching between the left and right brain. Say “hello” to Kristin Flentke, Engagement Manager. Where do you call home? I live in the College Park area of […]
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Webinars, webinars and more webinars. The struggle is real because without conferences, every service provider in fintech and digital banking seems to be holding webinars (yes, guilty here as well!). And let’s be honest, there’s no shortage of great topics to present/discuss right now including the impact of COVID-19 on financial services, personalization, open banking, […]
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As Abe.ai’s Product Evangelist, a vital part of my role is attending conferences, speaking on panels/roundtable discussions, participating in webinars and staying on top of trends in the financial services industry in general. Just as we were all gearing up for the 2020 spring conference season in digital banking and fintech, the pandemic hit and […]
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This month’s “Faces of Abe” features someone who initially thought their career would take place on a stage, but then took a somewhat ironic path to technology. When not ensuring that our systems are running as smoothly and efficiently as possible, this newlywed can be found taking on complex home projects and listening to a […]
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In this installment of “Questions From Our Last Meeting,” we cover how we integrate with chat and messaging providers. These offerings, from companies like Salesforce, Glia and Liveperson, are the natural evolution of the contact center from primarily phone communication to digital conversations and are great channels for your customers to speak with your support […]
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Our “Faces of Abe” profile for May features a self-described “number cruncher extraordinaire” who’s been with Abe.ai long enough to have experienced most, if not all of our growth (and office locations) over the past four years. When he’s not enjoying the outdoors, he’s working hard to make our conversational banking solutions smarter and more […]
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We sometimes take for granted how easy financial institutions (FI) have made it for us to manage our financial lives. In times like these with a pandemic upon us, we realize we can still do most of our banking remotely from our homes. This not only benefits us as consumers, but it also helps the […]
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