AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

The Faces of Abe – Kristin Flentke

Salsa dancer, violin instructor, yoga enthusiast and….metrics/analytics/data guru? Our Faces of Abe feature for July is a person of many interests and talents with a knack for deftly switching between the left and right brain. Say “hello” to Kristin Flentke, Engagement Manager.  Where do you call home?  I live in the College Park area of […]

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Juan’s Three Things on Fintech: Attack of the Webinars!

Webinars, webinars and more webinars. The struggle is real because without conferences, every service provider in fintech and digital banking seems to be holding webinars (yes, guilty here as well!). And let’s be honest, there’s no shortage of great topics to present/discuss right now including the impact of COVID-19 on financial services, personalization, open banking, […]

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Juan’s Three Things – Spring Conference Season: Adjusting for the Pandemic

As Abe.ai’s Product Evangelist, a vital part of my role is attending conferences, speaking on panels/roundtable discussions, participating in webinars and staying on top of trends in the financial services industry in general. Just as we were all gearing up for the 2020 spring conference season in digital banking and fintech, the pandemic hit and […]

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The Faces of Abe – Kody Peterson

This month’s “Faces of Abe” features someone who initially thought their career would take place on a stage, but then took a somewhat ironic path to technology. When not ensuring that our systems are running as smoothly and efficiently as possible, this newlywed can be found taking on complex home projects and listening to a […]

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Questions From Our Last Meeting – Integration with Third Party Chat & Messaging Providers

In this installment of “Questions From Our Last Meeting,” we cover how we integrate with chat and messaging providers. These offerings, from companies like Salesforce, Glia and Liveperson, are the natural evolution of the contact center from primarily phone communication to digital conversations and are great channels for your customers to speak with your support […]

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The Faces of Abe – Jordan Manning

Our  “Faces of Abe” profile for May features  a self-described “number cruncher extraordinaire” who’s been with Abe.ai long enough to have experienced most, if not all of our growth (and office locations) over the past four years. When he’s not enjoying the outdoors, he’s working hard to make our conversational banking solutions smarter and more […]

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WHY ARTIFICIAL INTELLIGENCE IS THE NEXT WAVE IN DIGITAL BANKING’S EVOLUTION

We sometimes take for granted how easy financial institutions (FI) have made it for us to manage our financial lives. In times like these with a pandemic upon us, we realize we can still do most of our banking remotely from our homes. This not only benefits us as consumers, but it also helps the […]

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The Faces of Abe – Patrick Ng

April’s  “Face of Abe” is a self-admitted sugary food addict and the owner of a future celebrity pet. When he’s not satisfying his massive sweet tooth (and working out to offset it) or snapping pics of his playful and photogenic pup Rex, this Abe’r plays a vital role in empowering our client’s conversational banking capabilities. […]

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Questions From Our Last Meeting – Quickly Training a Virtual Financial Assistant to Answer COVID-19 Questions

As a client-based company, the Abe.ai team spends a tremendous amount of time in meetings with current clients and prospects. In both scenarios, we are regularly asked questions or presented issues/opportunities related to conversational banking, artificial intelligence, digital banking integration and much more.  In a new series, we’ll periodically share short recaps of some of […]

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Five Things Financial Institutions Should Consider When Selecting a Conversational AI Provider

The ubiquity of conversational user interfaces including text-based messaging and voice-enabled devices is well documented at this point. The ability to use these conversational  channels for digital self-service is solidly moving from a delight to an expectation, across industries. As this once nice-to-have interface becomes a need-to-have, Conversational AI is not a question of IF […]

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