Residents of Western Washington now have an even more convenient way to get answers to their most frequently asked banking questions thanks to the new AI-powered Virtual Financial Assistant (VFA) now available on Kitsap Bank’s web site.  

With their new VFA, known as “Kacey”, visitors to Kitsap Bank’s web site can quickly get answers to common questions using natural conversation 24/7/365. This new capability is more convenient and can serve as a valuable tool for customer self-service.  

Some of the questions that “Kacey” can answer include: 

  1. Where is the nearest ATM? 
  2. Can I add my card to Apple Pay? 
  3. I forgot my password. 
  4. What is the routing number? 
  5. How can I apply for a loan? 

Kitsap Bank’s VFA leverages Abe.ai’s “Assist” VFA. This solution can handle a wide variety of frequently asked questions, resulting in increased efficiency of support personnel by reducing inbound call/email volumes. Our multi-tier VFA utilizes proprietary, finance-specific conversational technology that is powered by AI, machine learning and natural language processing. Our contextually aware VFAs are always learning thanks to a deep, experienced team of product specialists, engineers, machine learning experts, data scientists and more that are involved in training, enhancing and expanding our products to provide truly intuitive solutions.  

Kitsap Bank is a proudly independent, multi-generational family-owned bank. Founded in the small community of Port Orchard, Wash. in 1908, they have expanded their presence throughout the Pacific Northwest (operating 18 locations across Western Washington) and continue to grow by remaining connected to their deep local roots.  

“At Kitsap Bank, we talk a lot about allowing people to ‘bank the way they want’ – whether that’s stopping into their local branch, meeting with their favorite banker by video conference, or utilizing our online and mobile banking services,” notes Janet Silcott, Kitsap Bank Vice President & Marketing Director, “Through Kacey, clients now have an additional channel through which they can receive assistance, improving the online client experience and giving us the ability to address frequently asked questions outside of traditional banking hours.”