We’re happy to share that our Virtual Financial Assistant (VFA) has been designated a “Noteworthy Solution” in Celent’s recent report: Retail Banking Intelligent Virtual Assistant Platforms: Celent ABC Vendor View Powered by VendorMatch.
According to Celent, this report is targeted at banks looking to improve digital customer engagement using a vendor-provided “intelligent virtual assistant.” To help financial institutions better understand the vendor landscape and compare vendors, Celent used its ABC methodology, which positions and awards vendors across three dimensions: Advanced Technology, Breadth of Functionality, and Customer Base and Support.
This is a significant accomplishment as the awards are based on a variety of criteria across technology and functionality considerations including customer feedback and functionality shown in demo presentations.
Our multi-tier VFA utilizes proprietary, finance-specific conversational technology that is powered by AI, machine learning and natural language processing. Our contextually aware VFAs are always learning thanks to a deep, experienced team of product specialists, engineers, machine learning experts, data scientists and more that are involved in training, enhancing, and expanding our products to provide truly intuitive solutions.
For over 20 years, Celent has helped senior executives make confident decisions around their technology strategies to execute at scale.