How to Really Get to Know Your Bank’s Customers: Collect Better Data
Is Bank of America’s Chatbot Erica Actually Useful?
Last month, Bank of America unveiled their new AI-powered chatbot Erica at Money20/20. The chatbot, which will be available starting next year, is being touted as an intelligent virtual financial assistant that can help Bank of America customers make smarter financial decisions. Like other financial chatbots, Erica provides answers about a user’s finances in normal … Continue reading “Is Bank of America’s Chatbot Erica Actually Useful?”
What Is Conversational Banking?
The digital banking revolution has made accessing our financial information easier than ever. Online and mobile banking platforms have mostly eliminated the need to visit brick-and-mortar branches by providing convenient access to our financial information through websites and apps. Tasks like making deposits, checking account balances, and paying bills can all be done on the … Continue reading “What Is Conversational Banking?”
How Conversational Banking Will Impact Credit Unions
Here at Abe, we’re excited about the future of consumer financial services. As digital technologies continue to evolve, we’re especially interested in the impact conversational banking interfaces will have on community banks and credit unions. This month, our own Keith Armstrong (co-founder and COO of Abe) was a featured guest on CUbroadcast, a popular online … Continue reading “How Conversational Banking Will Impact Credit Unions”