AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Questions From Our Last Meeting – Quickly Training a Virtual Financial Assistant to Answer COVID-19 Questions

As a client-based company, the Abe.ai team spends a tremendous amount of time in meetings with current clients and prospects. In both scenarios, we are regularly asked questions or presented issues/opportunities related to conversational banking, artificial intelligence, digital banking integration and much more.  In a new series, we’ll periodically share short recaps of some of […]

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Five Things Financial Institutions Should Consider When Selecting a Conversational AI Provider

The ubiquity of conversational user interfaces including text-based messaging and voice-enabled devices is well documented at this point. The ability to use these conversational  channels for digital self-service is solidly moving from a delight to an expectation, across industries. As this once nice-to-have interface becomes a need-to-have, Conversational AI is not a question of IF […]

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How Conversational AI Can Enhance the Way Financial Institutions Engage with Customers

If you happened to be seated at the table during the recent strategy sessions of almost any bank or credit union in the United States, you would have likely heard several similar topics: customer experience, innovation, retaining/growing customer base, fending off new challengers and financial wellness. The underlying theme in all of these is the […]

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How to Really Get to Know Your Bank’s Customers: Collect Better Data

  How well do you know your bank’s customers? No, really, be honest. Sure, you know their current account balance and how often they’ve overdrafted in the past year. But do you know that they just had a baby? Or that they’re planning to purchase a home in the next few months? What about their […]

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Is Bank of America’s Chatbot Erica Actually Useful?

Last month, Bank of America unveiled their new AI-powered chatbot Erica at Money20/20. The chatbot, which will be available starting next year, is being touted as an intelligent virtual financial assistant that can help Bank of America customers make smarter financial decisions. Like other financial chatbots, Erica provides answers about a user’s finances in normal […]

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What Is Conversational Banking?

The digital banking revolution has made accessing our financial information easier than ever. Online and mobile banking platforms have mostly eliminated the need to visit brick-and-mortar branches by providing convenient access to our financial information through websites and apps. Tasks like making deposits, checking account balances, and paying bills can all be done on the […]

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How Conversational Banking Will Impact Credit Unions

Here at Abe, we’re excited about the future of consumer financial services. As digital technologies continue to evolve, we’re especially interested in the impact conversational banking interfaces will have on community banks and credit unions. This month, our own Keith Armstrong (co-founder and COO of Abe) was a featured guest on CUbroadcast, a popular online […]

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