10 Surprising Uses of Artificial Intelligence
There’s been a lot of buzz about artificial intelligence (AI) lately. It seems like every day, there’s another news story about the incredible uses of artificial intelligence and chatbots. You’ve probably heard about banking, travel, and e-commerce bots. But did you know that AI is also helping solve some of the world’s toughest problems? Enterprising … Continue reading “10 Surprising Uses of Artificial Intelligence”
How 10 Big Banks Are Using Chatbots to Boost Their Business
Chatbots are exploding in the finance industry, and it’s no surprise why. With the ability to automate operations, reach more customers, and provide a more friction-free banking experience, chatbots are streamlining and optimizing many banks’ digital services. Here’s how the world’s biggest banks are using chatbots to boost their business. 1. Bank of America As one … Continue reading “How 10 Big Banks Are Using Chatbots to Boost Their Business”
Why Chatbots Will Replace IVR in Banking
Everyone knows the frustration of talking to banking customer service on the phone. You call in with a straightforward question and get the dreaded interactive voice response (IVR) recording. Before you know it, you’re listening to a robotic voice ask how it can direct your call and having to give short, over-enunciated responses trying to … Continue reading “Why Chatbots Will Replace IVR in Banking”
How Secure Are Chatbots?
Chatbots are the hottest new digital technology, and it’s not hard to see why. By providing a user-friendly conversational experience across multiple messaging channels, chatbots open up opportunities for brands to engage more directly and frequently with their customers in ways that feel more genuine and personal. As a result, chatbots are poised to disrupt … Continue reading “How Secure Are Chatbots?”
Is Bank of America’s Chatbot Erica Actually Useful?
Last month, Bank of America unveiled their new AI-powered chatbot Erica at Money20/20. The chatbot, which will be available starting next year, is being touted as an intelligent virtual financial assistant that can help Bank of America customers make smarter financial decisions. Like other financial chatbots, Erica provides answers about a user’s finances in normal … Continue reading “Is Bank of America’s Chatbot Erica Actually Useful?”
What Is Conversational Banking?
The digital banking revolution has made accessing our financial information easier than ever. Online and mobile banking platforms have mostly eliminated the need to visit brick-and-mortar branches by providing convenient access to our financial information through websites and apps. Tasks like making deposits, checking account balances, and paying bills can all be done on the … Continue reading “What Is Conversational Banking?”
5 Reasons Your Bank Needs a Bot [Webinar]
The digitalization of the banking industry is rapidly transforming the way banks do business with their customers. To remain competitive in this innovative climate, banks must keep up with the latest in digital banking technologies. Artificially intelligent financial chatbots are the most recent innovation in digital banking products. Leveraging the power of natural language processing, … Continue reading “5 Reasons Your Bank Needs a Bot [Webinar]”
Financial Chatbots Are Coming, But It’s More About the “Bot” Than “Chat”
Financial Chatbots Tyler Griffin, Entrepreneur in Residence at CFSI, recently wrote a wonderful article on financial chatbots, covering the history of their use with a focus on the modern-day user experience and highlighting their current limitations, especially those not powered by “true artificial intelligence.” Griffin’s article brought up a lot of great points. Because some financial … Continue reading “Financial Chatbots Are Coming, But It’s More About the “Bot” Than “Chat””
Bot Thoughts from the World’s Largest Fintech Conference
Money20/20 is the world’s largest fintech conference. Because banking is always cited as a use case of bots, I wanted to share my thoughts on what’s happening in the space. My single biggest takeaway from Money20/20 Intelligent conversational software will eliminate the cognitive load required to plan and manage a person’s financial life. These intelligent … Continue reading “Bot Thoughts from the World’s Largest Fintech Conference”
5 psychological rules you should follow when building a bot
This post first appeared in VentureBeat. B.J. Fogg is a behavioral scientist who has written extensively about how computer products influence people. He coined the term “Captology,” which is an acronym for computers as persuasive technologies. When people view a product as having a life, the computer system inside the product can leverage the principles of social … Continue reading “5 psychological rules you should follow when building a bot”