Category: Blog

The AI in Banking Virtual Summit is Back

AI in Banking Virtual Summit We’re excited to announce that the AI in Banking Virtual Summit is back for the second year. This online event brings together leading industry experts in artificial intelligence and banking. The event kicks off on Wednesday, August 28th. We’ve broken down the event into three tracks: Education, Capacity, and Execution. … Continue reading “The AI in Banking Virtual Summit is Back”

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How to Pick the Right Channel for Your Virtual Financial Assistant

Virtual Financial Assistants A Virtual Financial Assistant personifies the interactions between a financial institution and their consumers. Choosing the right channel to deploy your virtual financial assistant is one of the most important decisions your financial institution will need to make. For instance, Bank of America launched Erica, which they embedded inside their mobile app, … Continue reading “How to Pick the Right Channel for Your Virtual Financial Assistant”

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How Voice Assistants Can Benefit People With Disabilities

Accessible Design is Good Design No person should struggle with or be limited by technology to access their financial information or complete their day-to-day banking needs. Yet that isn’t always the case for millions of Americans who live with some form of disability that limits their dexterity or sight. While industry advocacy groups such as … Continue reading “How Voice Assistants Can Benefit People With Disabilities”

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Abe AI and Michigan Bank Launch First Conversational Banking Engine

We’re excited to announce the launch of the MercMoney® Chatbot, the first conversational banking engine which offers customers at the Mercantile Bank of Michigan a new way to engage with their money and receive fast answers to common personal finance questions through the latest voice-and-messaging platforms. Why launch a Conversational Banking Chatbot? The MercMoney® Chatbot allows users … Continue reading “Abe AI and Michigan Bank Launch First Conversational Banking Engine”

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Conversational Banking: Moving Beyond Chat to Conversation

Conversational Banking: Moving Beyond Chat to Conversation An increasing number of banks and credit unions continue to invest in Conversational AI technology to drive digital engagement and streamline communication, both internally and with consumers. Yet, with the excitement of possibility inevitably comes “noise” and “hype” around the technology. The Financial Brand published an article claiming … Continue reading “Conversational Banking: Moving Beyond Chat to Conversation”

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3 Lessons from CUNA GAC to Enhance the Member Experience

3 Lessons from CUNA GAC to Enhance the Member Experience We had the pleasure of attending and exhibiting at CUNA GAC 2018. It’s the annual conference where the credit union industry comes together to advocate for issues that matter, such as tax status, common-sense regulation, security standards, and more. This event brings the entire credit … Continue reading “3 Lessons from CUNA GAC to Enhance the Member Experience”

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Voice Banking – How To Get Started Today

Voice Banking – How To Get Started Today In 2017, we saw large banks and credit unions on Amazon Alexa engaging consumers through voice devices, empowering them to get fast answers about their finances, receive affordability insights, and pay bills, all via voice. Yet, just because these large institutions made the strategic investment in a voice … Continue reading “Voice Banking – How To Get Started Today”

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How to Ease Consumer Voice Banking Security Concerns on Alexa

Designing Secure Voice Banking Experiences Deploying secure voice banking experiences are a new frontier that must balance security, consumer convenience, and situational context. Depending on the desired capabilities of your voice banking skill, you will need to meet a variety of security protocols. We’ve previously discussed banking chatbot security. Here are best practices to consider … Continue reading “How to Ease Consumer Voice Banking Security Concerns on Alexa”

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Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor

Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor Our latest partnership with FAIRWINDS Credit Union provides conversational artificial intelligence to help members with convenient access to credit union information and support. This is the first financial institution headquartered in Florida that is offering its members this innovative service. The launch of the FAIRWINDS Virtual … Continue reading “Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor”

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Delivering Financial Insights via Voice and Chat

Delivering Financial Insights via Voice and Chat Right now, the benefits of conversational experiences, which I define as any “typing or talking through a device for utility gains”, are centered around convenience. Consumers are able to request and receive fast answers to simple questions, 24/7. This is a good thing, but it’s not everything … … Continue reading “Delivering Financial Insights via Voice and Chat”

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