Abe AI and Michigan Bank Launch First Conversational Banking Engine
We’re excited to announce the launch of the MercMoney® Chatbot, the first conversational banking engine which offers customers at the Mercantile Bank of Michigan a new way to engage with their money and receive fast answers to common personal finance questions through the latest voice-and-messaging platforms. Why launch a Conversational Banking Chatbot? The MercMoney® Chatbot allows users … Continue reading “Abe AI and Michigan Bank Launch First Conversational Banking Engine”
Conversational Banking: Moving Beyond Chat to Conversation
Conversational Banking: Moving Beyond Chat to Conversation An increasing number of banks and credit unions continue to invest in Conversational AI technology to drive digital engagement and streamline communication, both internally and with consumers. Yet, with the excitement of possibility inevitably comes “noise” and “hype” around the technology. The Financial Brand published an article claiming … Continue reading “Conversational Banking: Moving Beyond Chat to Conversation”
Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor
Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor Our latest partnership with FAIRWINDS Credit Union provides conversational artificial intelligence to help members with convenient access to credit union information and support. This is the first financial institution headquartered in Florida that is offering its members this innovative service. The launch of the FAIRWINDS Virtual … Continue reading “Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor”
Are Bots Ready to Be Bankers?
Are Bots Ready to Be Bankers? During this summer’s AI in Banking Summit we focused on bringing together the industry’s top experts in artificial intelligence and banking. In this interview we spoke with Peter Wannemacher, senior analyst at Forrester Research on his report called “Bots Aren’t Ready to Be Bankers.” Peter breaks down the digital … Continue reading “Are Bots Ready to Be Bankers?”
Meet Linc, Your Bank’s Virtual Financial Assistant
Introducing Linc: A fully customizable, all-in-one money management chatbot designed to build better relationships between your bank and your customers.
How Secure Are Chatbots?
Chatbots are the hottest new digital technology, and it’s not hard to see why. By providing a user-friendly conversational experience across multiple messaging channels, chatbots open up opportunities for brands to engage more directly and frequently with their customers in ways that feel more genuine and personal. As a result, chatbots are poised to disrupt … Continue reading “How Secure Are Chatbots?”
Top 5 Predictions for Fintech in 2017
2016 was a big year for fintech. Global funding for fintech firms increased over the last year, and traditional banking institutions experienced disruption as fintechs developed new banking technologies and business models that are driving industry-wide change. It’s an exciting time, and the implications for the future of financial services are promising. In this rapidly … Continue reading “Top 5 Predictions for Fintech in 2017”
What Banks Need to Know About Financial Chatbots
Banking is one of the industries most at risk of major disruption in the next three years. At the heart of this disruption are innovative financial technologies, which are rapidly transforming digital banking. As tech-savvy consumers—especially Millennials—develop higher standards for customer service and convenient, friction-free digital experiences, banks must evolve in order to remain competitive … Continue reading “What Banks Need to Know About Financial Chatbots”
The Building Blocks of Your First Bot
This post first appeared on Codeship. The world of bots that can intelligently converse continues to build momentum. We’ve seen the opening up of the Facebook Messenger and LINE platforms, as well as improvements to the existing Telegram platform. In addition to new and improved platforms, the Kik bot store has opened, and Slack is making submission … Continue reading “The Building Blocks of Your First Bot”