The latest news & insights from our team of banking, fintech, and AI experts.
We’re excited to announce the launch of the MercMoney® Chatbot, the first conversational banking engine which offers customers at the Mercantile Bank of Michigan a new way to engage with their money and receive fast answers to common personal finance questions through the latest voice-and-messaging platforms. Why launch a Conversational Banking Chatbot? The MercMoney® Chatbot allows users […]
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Conversational Banking: Moving Beyond Chat to Conversation An increasing number of banks and credit unions continue to invest in Conversational AI technology to drive digital engagement and streamline communication, both internally and with consumers. Yet, with the excitement of possibility inevitably comes “noise” and “hype” around the technology. The Financial Brand published an article claiming […]
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Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor Our latest partnership with FAIRWINDS Credit Union provides conversational artificial intelligence to help members with convenient access to credit union information and support. This is the first financial institution headquartered in Florida that is offering its members this innovative service. The launch of the FAIRWINDS Virtual […]
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Are Bots Ready to Be Bankers? During this summer’s AI in Banking Summit we focused on bringing together the industry’s top experts in artificial intelligence and banking. In this interview we spoke with Peter Wannemacher, senior analyst at Forrester Research on his report called “Bots Aren’t Ready to Be Bankers.” Peter breaks down the digital […]
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Introducing Linc: A fully customizable, all-in-one money management chatbot designed to build better relationships between your bank and your customers.
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Chatbots are the hottest new digital technology, and it’s not hard to see why. By providing a user-friendly conversational experience across multiple messaging channels, chatbots open up opportunities for brands to engage more directly and frequently with their customers in ways that feel more genuine and personal. As a result, chatbots are poised to disrupt […]
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2016 was a big year for fintech. Global funding for fintech firms increased over the last year, and traditional banking institutions experienced disruption as fintechs developed new banking technologies and business models that are driving industry-wide change. It’s an exciting time, and the implications for the future of financial services are promising. In this rapidly […]
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Banking is one of the industries most at risk of major disruption in the next three years. At the heart of this disruption are innovative financial technologies, which are rapidly transforming digital banking. As tech-savvy consumers—especially Millennials—develop higher standards for customer service and convenient, friction-free digital experiences, banks must evolve in order to remain competitive […]
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This post first appeared on Codeship. The world of bots that can intelligently converse continues to build momentum. We’ve seen the opening up of the Facebook Messenger and LINE platforms, as well as improvements to the existing Telegram platform. In addition to new and improved platforms, the Kik bot store has opened, and Slack is making submission […]
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