Posts By: Mason Moore

The latest news & insights from our team of banking, fintech, and AI experts.

The Faces of Abe – Andrew Studnicky

Our  “Faces of Abe” profile for November features someone who, as a veteran of the United States Air Force, has seen quite a bit of our great country.  Along the way, he’s developed a pro-level green thumb, built bots for video games and even become an ordained minister. Say “hi” to Senior Software Engineer,  Andrew […]

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The Faces of Abe – Rob DiDonna

Our  “Faces of Abe” profile for October features someone who when they aren’t designing user experiences or improving the functionality of our solutions, can be found taking part in a unique mix of hobbies and interests, including piloting flight simulators. Take a few minutes to get to know Rob DiDonna, Conversational Interaction Designer. Where do […]

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Questions From Our Last Meeting – “Do We Need Live Chat or Other Technology Before Deploying a VFA?”

In this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering enhancing or updating their digital infrastructure surrounding what technology, if any, needs to be in place to realize the best value from a Virtual Financial Assistant. Setting the Scene: Date: October 2020  […]

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The Faces of Abe – Thomas Marek

Our  “Faces of Abe” profile for September features the fearless leader of the Abe.ai Engineering team and someone who easily toggles back and forth between the serenity of playing piano and the rush of board sports.  Say “hi” to Thomas Marek, Senior Director of Engineering. Where do you call home?  Orlando, FL How long have […]

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The Faces of Abe – Lucas Pasqualin

Our  “Faces of Abe” profile for August features a self-described nerd, combat sport aficionado, hopeful world traveler and someone capable of being productive in extremely small spaces. Say “hi” to Lucas Pasqualin, Senior Machine Learning Engineer. Where do you call home? San Francisco, California How long have you lived there? Where before? I took the […]

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How It Works: Conversational A.I.

Welcome to our new series – “How It Works” – where we take a quick inside look at how some elements of our Conversational Banking solutions work. In the first installment, we examine how Conversational AI recognizes requests and continuously learns to better serve users. If you’re interested in learning more about how our Conversational […]

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Free White Paper: The Next Generation of Conversational Banking

The advancement in Conversational Artificial Intelligence (AI) is changing every industry, including retail banking. This technology has the power to alter the relationship between financial institutions and their customers in ways that weren’t possible before. Thanks to these advancements in Conversational AI capabilities, financial institutions have the ability to interact with their customers through the […]

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The Faces of Abe – Kristin Flentke

Salsa dancer, violin instructor, yoga enthusiast and….metrics/analytics/data guru? Our Faces of Abe feature for July is a person of many interests and talents with a knack for deftly switching between the left and right brain. Say “hello” to Kristin Flentke, Engagement Manager.  Where do you call home?  I live in the College Park area of […]

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The Faces of Abe – Kody Peterson

This month’s “Faces of Abe” features someone who initially thought their career would take place on a stage, but then took a somewhat ironic path to technology. When not ensuring that our systems are running as smoothly and efficiently as possible, this newlywed can be found taking on complex home projects and listening to a […]

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Questions From Our Last Meeting – Integration with Third Party Chat & Messaging Providers

In this installment of “Questions From Our Last Meeting,” we cover how we integrate with chat and messaging providers. These offerings, from companies like Salesforce, Glia and Liveperson, are the natural evolution of the contact center from primarily phone communication to digital conversations and are great channels for your customers to speak with your support […]

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