Posts by Keith Armstrong

Financial Chatbots Are Coming, But It’s More About the “Bot” Than “Chat”

Financial Chatbots Tyler Griffin, Entrepreneur in Residence at CFSI, recently wrote a wonderful article on financial chatbots, covering the history of their use with a focus on the modern-day user experience and highlighting their current limitations, especially those not powered by “true artificial intelligence.” Griffin’s article brought up a lot of great points. Because some financial … Continue reading “Financial Chatbots Are Coming, But It’s More About the “Bot” Than “Chat””

in Bots

Bot Thoughts from the World’s Largest Fintech Conference

Money20/20 is the world’s largest fintech conference. Because banking is always cited as a use case of bots, I wanted to share my thoughts on what’s happening in the space. My single biggest takeaway from Money20/20 Intelligent conversational software will eliminate the cognitive load required to plan and manage a person’s financial life. These intelligent … Continue reading “Bot Thoughts from the World’s Largest Fintech Conference”

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Talkabot 2016 Conference Recap

This week, the Abe team headed to Austin, Texas for the first annual Talkabot conference. Organized by the developers of Howdy and Botkit, Talkabot is North America’s largest annual gathering of developers, entrepreneurs, and technologists building bots and other conversational software. During the two-day event, speakers from all over the country discussed the latest trends … Continue reading “Talkabot 2016 Conference Recap”

in News

How AI-powered chatbots can make real-time payments a reality — Abe at PayThink 2016

This week, Abe co-founder and CEO Rob Guilfoyle headed to New Orleans for PayThink 2016. Presented by PaymentsSource and American Banker, PayThink is the nation’s premier banking technology conference. This year, over 700 attendees and 120 speakers gathered in New Orleans, Louisiana to discuss the latest trends in digital banking and payments, disruptive technologies, and … Continue reading “How AI-powered chatbots can make real-time payments a reality — Abe at PayThink 2016”

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Talking Bots, Abe, and Financial Health with Finovation Friday

This week, Abe COO Keith Armstrong headed to New York City, NY for Finovate Fall 2016. Founded in 2007, Finovate is the leading financial services innovation conference series, with annual national and international events that have attracted over 16,000 attendees to date. At the conference, Keith caught up with Travis Engebretsen, Assistant Vice President of Strategy at Seacoast Bank. … Continue reading “Talking Bots, Abe, and Financial Health with Finovation Friday”

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5 psychological rules you should follow when building a bot

This post first appeared in VentureBeat. B.J. Fogg is a behavioral scientist who has written extensively about how computer products influence people. He coined the term “Captology,” which is an acronym for computers as persuasive technologies. When people view a product as having a life, the computer system inside the product can leverage the principles of social … Continue reading “5 psychological rules you should follow when building a bot”

in Bots

Are your chatbots dropping Easter eggs?

This post first appeared on VentureBeat.com. Chatbots are talking up a storm. Some are making sense; most aren’t. In the era of conversational UI, every word matters. The conversational copy you write will define your bot’s personality and amplify your company’s brand. As you build your bot, it’s important to consider how conversational copy can … Continue reading “Are your chatbots dropping Easter eggs?”

in Bots

A bot walks into a bank…

This past April, it wasn’t Steve Jobs on stage, it was Mark Zuckerberg. At the annual F8 developers conference, Facebook announced the opening up of its Messenger API, meaning that the social network was betting big on bots. For today’s banking executives, this “app” thing has now become this “bot” thing. Conversation is the new UI As … Continue reading “A bot walks into a bank…”

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Keith Armstrong
@apknole

Co-Founder of Abe, helping everyday people make better decisions with their money.