Posts by Keith Armstrong

Why Chatbots Will Replace IVR in Banking

Everyone knows the frustration of talking to banking customer service on the phone. You call in with a straightforward question and get the dreaded interactive voice response (IVR) recording. Before you know it, you’re listening to a robotic voice ask how it can direct your call and having to give short, over-enunciated responses trying to … Continue reading “Why Chatbots Will Replace IVR in Banking”

in Bots

The Ultimate Guide to 2017 Fintech Conferences

In 2017, the industry’s leading Fintech conferences will focus on partnerships between Fintech startups and traditional financial institutions, compliance with regulatory changes, improving the customer experience, appealing to younger generations, and digital innovation. January Strategic Venturing & Partnership Between Fintech & Financial Institutions January 25-26, 2017 | New York, NY Industry leaders come together to … Continue reading “The Ultimate Guide to 2017 Fintech Conferences”

in Upcoming Events

Conversational Banking Will Transform the Financial Services Industry

The arrival of the digital age has disrupted the retail banking industry and altered the relationship between banks and their customers. Where banking once meant interacting with customers in brick-and-mortar branches, new digital banking channels like websites and mobile apps have opened up an entirely new way to reach customers and do business. Online and … Continue reading “Conversational Banking Will Transform the Financial Services Industry”

in Blog

How Banks Can Overcome the Challenge of Innovation

The banking industry is evolving, and financial institutions are under pressure to adapt to remain competitive. Innovation has perhaps never been so important as it is now. But for many banks, the challenge of innovating within the constraints of existing legacy infrastructures makes innovation difficult. So how can these banks innovate to stay in the … Continue reading “How Banks Can Overcome the Challenge of Innovation”

in Blog

Meet Abe at the ABA National Conference for Community Bankers

Here at Abe, we’re advocates for financial technology innovation that benefits community banks and their customers. That’s why we built Abe, an AI-powered banking chatbot that leverages the power of machine learning and natural language processing to communicate with users in normal, conversational language. Users securely connect their financial accounts, and Abe automatically creates a … Continue reading “Meet Abe at the ABA National Conference for Community Bankers”

in Upcoming Events

Announcing Sidekick, Abe’s New Account Sharing Feature

No man is an island, and neither are your finances. Here at Abe, we understand that money management can be difficult, especially when your finances are shared with a partner, spouse, or parent. So we asked ourselves, how can we bring Abe’s smart financial advice to people with shared finances? Today, we’re excited to announce … Continue reading “Announcing Sidekick, Abe’s New Account Sharing Feature”

in News

Is Bank of America’s Chatbot Erica Actually Useful?

Last month, Bank of America unveiled their new AI-powered chatbot Erica at Money20/20. The chatbot, which will be available starting next year, is being touted as an intelligent virtual financial assistant that can help Bank of America customers make smarter financial decisions. Like other financial chatbots, Erica provides answers about a user’s finances in normal … Continue reading “Is Bank of America’s Chatbot Erica Actually Useful?”

in Bots

What Is Conversational Banking?

The digital banking revolution has made accessing our financial information easier than ever. Online and mobile banking platforms have mostly eliminated the need to visit brick-and-mortar branches by providing convenient access to our financial information through websites and apps. Tasks like making deposits, checking account balances, and paying bills can all be done on the … Continue reading “What Is Conversational Banking?”

in Bots

5 Reasons Your Bank Needs a Bot [Webinar]

The digitalization of the banking industry is rapidly transforming the way banks do business with their customers. To remain competitive in this innovative climate, banks must keep up with the latest in digital banking technologies. Artificially intelligent financial chatbots are the most recent innovation in digital banking products. Leveraging the power of natural language processing, … Continue reading “5 Reasons Your Bank Needs a Bot [Webinar]”

in Bots

How Conversational Banking Will Impact Credit Unions

Here at Abe, we’re excited about the future of consumer financial services. As digital technologies continue to evolve, we’re especially interested in the impact conversational banking interfaces will have on community banks and credit unions. This month, our own Keith Armstrong (co-founder and COO of Abe) was a featured guest on CUbroadcast, a popular online … Continue reading “How Conversational Banking Will Impact Credit Unions”

in Conversational Banking

Keith Armstrong

Co-Founder of Abe, helping everyday people make better decisions with their money.