Keith Armstrong

3 Keys To A Successful Bank-Fintech Partnership

The Abe AI team headed to Chicago last month for the 2017 Next Money conference – a one-day event with over 500 attendees, including 100 CEOs and founders, as well as 20 global banking and fintech leaders. Next Money hosts conferences throughout the year in an effort to promote connections amongst the industry’s leading fintech … Continue reading “3 Keys To A Successful Bank-Fintech Partnership”

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Branches, Bots and Beyond: How AI Changes Customer Engagement

This summer we hosted the first ever virtual AI in Banking Summit focused on bringing together the industry’s leading experts in artificial intelligence and banking. One of our many featured speakers was Jim Marous, co-publisher of The Financial Brand and The Digital Banking Report. Jim’s session titled, Branches, Bots and Beyond: How AI Changes Customer … Continue reading “Branches, Bots and Beyond: How AI Changes Customer Engagement”

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Omni-Channel Banking: How Banks Can Deliver Unmatched Customer Service

Banking customer service is changing. In the past, there were two main ways to help customers: in the branch and by telephone. Today, customers have access to an ever-increasing range of customer service channels: the branch, telephone, email, SMS, live chat, mobile apps, and social media. With rapid advances in technology, nearly every device — … Continue reading “Omni-Channel Banking: How Banks Can Deliver Unmatched Customer Service”

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3 Ways to Reduce Your Bank’s Call Center Costs (Without Sacrificing Quality)

As technology becomes an increasingly central part of our lives, consumer expectations for customer service are skyrocketing. Today’s consumers expect top-notch, personalized customer service, and they want it instantly through their preferred channel. For banks, providing this level of service can be expensive, especially when digital disruption is already cutting into profit margins. So what … Continue reading “3 Ways to Reduce Your Bank’s Call Center Costs (Without Sacrificing Quality)”

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3 Reasons Your Bank’s Rewards Program Isn’t Working (And How to Fix It)

Bank rewards programs are a great way to give customers perks that build brand appreciation and loyalty. From discounts to cash back on everyday purchases, a great rewards program gives customers a reason to keep your bank’s card at the top of their wallet. Or at least, that’s the goal. In theory, a rewards program … Continue reading “3 Reasons Your Bank’s Rewards Program Isn’t Working (And How to Fix It)”

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How to Really Get to Know Your Bank’s Customers: Collect Better Data

    How well do you know your bank’s customers? No, really, be honest. Sure, you know their current account balance and how often they’ve overdrafted in the past year. But do you know that they just had a baby? Or that they’re planning to purchase a home in the next few months? What about … Continue reading “How to Really Get to Know Your Bank’s Customers: Collect Better Data”

in Conversational Banking

Why Banks and Fintechs Make Better Friends Than Foes

If you’ve read any fintech news lately, you’ve probably seen this headline: “FINTECHS DISRUPTING THE BANKING INDUSTRY: BANKS, PREPARE TO DIE!” (Ok, we’re exaggerating, but you get the idea.) Maybe this headline makes you roll your eyes. Or maybe it makes you worry about your business. Either way, you’re probably as tired of hearing it … Continue reading “Why Banks and Fintechs Make Better Friends Than Foes”

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What Banks Can Learn From the Top 10 Challenger Banks

  It’s no secret that the fintech industry is shaking up the banking sector. Nimble fintech firms are using the latest technology to solve complex banking problems, often faster and more efficiently than legacy institutions can. And this disruption is generating incredible new revenue. Just last week, the UK treasury announced that the British fintech … Continue reading “What Banks Can Learn From the Top 10 Challenger Banks”

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Keith Armstrong
@apknole

Co-Founder of Abe, helping everyday people make better decisions with their money.