Conference Recap: The AI in Banking Summit 2017

July 21, 2017

Earlier this week, we hosted the very first AI in Banking Summit. Over 1,200 attendees from all over the world tuned in to hear the latest developments with AI in the banking industry.

AI in Banking Summit - Featured Attendees

In case you missed it, here are the highlights, as well as some of the key takeaways we learned from the speakers.

Catch up on the first ever AI in Banking Summit now. Click To Tweet

We started the summit with a discussion of chatbots: what they are, how to build them, and how they’re changing banking. We heard from speakers Peter Wannemacher, Lucas Ives, Kriti Sharma, Ben Brown, and Jim Marous.

AI in Banking Summit

The second day focused on the practical applications of AI in banking, including fraud detection, customer advocacy, and turning data into insights. Speakers included Marc Torrens, Reona Bassudeo, Brandon Dewitt, Joe Decosmo, George Kunkel & Imam Hoque, Thomas Wiecki, and Ron Shevlin.

AI in Banking Summit

On the last day, we discussed how AI innovation is changing banking today and shaping the future. We heard from speakers Jason Henrichs, Yasaman Hadjibashi, Devie Mohan, Penny Crosman, Anne Boden, and Brett King.

AI in Banking Summit

Key Takeaways

With more than 20 speakers and over 11 hours of content, we heard a broad range of perspectives. But there were several key themes:

  • AI can be used to surface new insights from customer transaction data and create more personalized user experiences.
AI can be used to surface new insights from customer transaction data. Click To Tweet
  • Chatbots are a great way to provide instant, conversational customer service, but they need to be compelling and well trained.
Chatbots are a great way to provide instant, conversational customer service. Click To Tweet
  • AI is helping build the invisible bank of the future.
AI is helping build the invisible bank of the future. Click To Tweet
  • Customer advocacy is becoming more and more important in banking, as AI is democratizing consumer access to advice and support.
Customer advocacy is becoming more and more important in banking. Click To Tweet
  • AI will likely eliminate some banking jobs, but it will also create new ones.
AI will likely eliminate some banking jobs, but it will also create new ones. Click To Tweet
  • AI can help mitigate risk and promote better financial decision-making.
AI can help mitigate risk and promote better financial decision-making. Click To Tweet
  • Fintech partnerships enable banks to innovate faster, cheaper, and better than they could in-house.
Fintech partnerships enable banks to innovate faster, cheaper, and better than they could in-house. Click To Tweet

For more details, watch the full talks here: https://summit.abe.ai/speakers/

Thank You

Finally, we want to thank all of our speakers, sponsors, and attendees for making this event such a resounding success. And a very special thank you to our co-hosts at Fintech Forge for partnering with us to make this event happen. We really appreciate all of your hard work and support.

We look forward to seeing you again next year!