We are pleased to announce that Abe.ai’s Virtual Financial Assistant (VFA) has been selected as the winner of the Member Experience category in CreditUnions.com’s 2021 Innovation Series. The fourth annual series pitted us against three other stellar finalists. During a webinar featuring all of the finalists for the Member Experience category, our Co-Founder, Rob Guilfyole, presented our VFA solution to illustrate how it allows credit unions to achieve operational efficiencies while simplifying the financial journeys of their members. 

In addition to Member Experience, the Innovation Series featured solutions in two additional categories – Mobile and Lending. Winners for each category were selected by credit union executives and leaders following the webinars. 

Abe.ai’s contextually aware VFA can be programmed to ask and answer questions in familiar, conversational language. This two-way interaction provides a more intuitive experience that lets members get fast answers and guidance about their finances. Our VFA leverages our proprietary conversational technology that is powered by AI, machine learning and natural language processing. Our VFAs are always learning thanks to a deep, experienced team of product specialists, engineers, machine learning experts, data scientists and more that are involved in training, enhancing and expanding our products to provide truly intuitive solutions. Several credit unions have partnered with us to offer their members virtual assistants including TTCU, Connexus Credit Union, BCU and more. 

For more information, read CreditUnions.com’s press release on the Innovation Series featuring the winners from all three categories. 

About CreditUnions.com

CreditUnions.com is the leading source of data-rich, actionable content for the credit union industry. CreditUnions.com offers a host of content created by the writers and analysts at Callahan & Associates, the credit union company located in Washington, DC.

In its mission to ensure Americans have unrestricted access to a vibrant cooperative financial system, Callahan maintains CreditUnions.com as well as publishes a suite of print publications, including Credit Union Strategy & Performance, Callahan Credit Union Directory, Callahan Collections, and Supplier Market Share Guides.

About Callahan & Associates

For more than 35 years, Callahan & Associates has helped credit unions thrive. More than 4,000 credit unions and industry suppliers rely on us for the latest data, actionable insights, and benchmarking tools to develop their unique competitive advantages and achieve their strategic goals. Our 35-year history has enabled us to build an unparalleled knowledge-transfer consortium which connects the industry’s best minds. To join Callahan’s network, please visit www.callahan.com