Abe AI and Trailhead Credit Union Partner to Launch Amazon Alexa Skill

January 31, 2018

We are excited to announce our latest partnership with Trailhead Credit Union as we launch across multiple voice platforms, opening up new levels of convenience, support, and engagement for their members on Amazon Alexa and Google Home.

“Trailhead Credit Union has made an excellent partner. The leadership at Trailhead recognized the importance of getting onto these conversational channels early as they represent the future user experience in digital banking,” said Juan D. Romera, Head of Business Development at Abe AI.

Members will now have access to quick answers about their credit union, its services, and have financial terms explained in simple conversational language.

“Members will be able to get general information from the virtual agent, without needing to call or email our employees,” said Trailhead CU’s President and CEO Jim McCarthy. “This enables our Member Service Officers to focus on helping members deal with more in-depth, account-related questions.”

We work with credit unions to create a “Crawl-Walk-Run” approach to AI deployment. Our “Crawl” product, Knowledge, is an easy-to-deploy AI-powered solution, requiring no IT resources, and has no security or compliance hurdles to work through. The product enables credit unions to get started on popular voice and messaging channels immediately and begin learning from their members.

The Abe AI product enables #creditunions to get started on popular voice and messaging channels immediately and begin learning from their members. #AI Click To Tweet

This partnership was enabled by the Northwest Credit Union Association (NWCUA) as part of the Strategic Link program.

“Abe AI created a win-win solution for credit unions and their members on Main Street,” said Jason Smith, NWCUA vice president, strategic resources. “We are excited to offer Northwest credit unions relevant, leading-edge services that drive efficiencies and transform member experiences.”
“We are excited to offer Northwest #creditunions relevant, leading-edge services that drive efficiencies and transform member experiences.” - Jason Smith, NWCUA vice president, strategic sources. Click To Tweet

Our products, including Knowledge, Financial Management, and Banking, follow our “Crawl, Walk, Run” methodology and allow credit unions to experiment with popular voice-and-messaging interfaces then grow into more advanced capabilities over time. “Abe AI’s goal is to provide credit unions with market-leading voice and messaging solutions. We help credit unions get to market quickly with products that reduce costs, increase engagement and, most importantly, support long-term financial wellness for their members,” said Abe AI Co-founder and CEO Rob Guilfoyle.

We make it effortless for credit unions to support and engage their members on the most popular voice and messaging channels including Amazon Alexa, Google Home, and Facebook Messenger.

Click here to learn how to get your credit union on the fastest growing messaging platform.