The Abe Blog

The latest banking, fintech, and chatbot news and insights from our team of data scientists, developers, and finance experts.

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How Voice Assistants Can Benefit People With Disabilities

Accessible Design is Good Design No person should struggle with or be limited by technology to access their financial information or complete their day-to-day banking needs. Yet that isn’t always the case for millions of Americans who live with some form of disability that limits their dexterity or sight. While industry advocacy groups such as … Continue reading “How Voice Assistants Can Benefit People With Disabilities”

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Abe AI and Michigan Bank Launch First Conversational Banking Engine

We’re excited to announce the launch of the MercMoney® Chatbot, the first conversational banking engine which offers customers at the Mercantile Bank of Michigan a new way to engage with their money and receive fast answers to common personal finance questions through the latest voice-and-messaging platforms. Why launch a Conversational Banking Chatbot? The MercMoney® Chatbot allows users … Continue reading “Abe AI and Michigan Bank Launch First Conversational Banking Engine”

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Conversational Banking: Moving Beyond Chat to Conversation

Conversational Banking: Moving Beyond Chat to Conversation An increasing number of banks and credit unions continue to invest in Conversational AI technology to drive digital engagement and streamline communication, both internally and with consumers. Yet, with the excitement of possibility inevitably comes “noise” and “hype” around the technology. The Financial Brand published an article claiming … Continue reading “Conversational Banking: Moving Beyond Chat to Conversation”

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3 Lessons from CUNA GAC to Enhance the Member Experience

We had the pleasure of attending and exhibiting at CUNA GAC 2018. It’s the annual conference where the credit union industry comes together to advocate for issues that matter, such as tax status, common-sense regulation, security standards, and more. This event brings the entire credit union community together in a very meaningful way. CUNA GAC … Continue reading “3 Lessons from CUNA GAC to Enhance the Member Experience”

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Voice Banking – How To Get Started Today

In 2017, we saw large banks and credit unions on Amazon Alexa engaging consumers through voice devices, empowering them to get fast answers about their finances, receive affordability insights, and pay bills, all via voice. Yet, just because these large institutions made the strategic investment in a voice banking strategy, should all financial organizations? What’s the … Continue reading “Voice Banking – How To Get Started Today”

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How to Ease Consumer Voice Banking Security Concerns on Alexa

Designing Secure Voice Banking Experiences Deploying secure voice banking experiences are a new frontier that must balance security, consumer convenience, and situational context. Depending on the desired capabilities of your voice banking skill, you will need to meet a variety of security protocols. We’ve previously discussed banking chatbot security. Here are best practices to consider … Continue reading “How to Ease Consumer Voice Banking Security Concerns on Alexa”

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Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor

Our latest partnership with FAIRWINDS Credit Union provides conversational artificial intelligence to help members with convenient access to credit union information and support. This is the first financial institution headquartered in Florida that is offering its members this innovative service. The launch of the FAIRWINDS Virtual Advisor will give members a digital experience that is … Continue reading “Abe AI and FAIRWINDS Credit Union Launch Virtual Advisor”

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Delivering Financial Insights via Voice and Chat

Right now, the benefits of conversational experiences, which I define as any “typing or talking through a device for utility gains”, are centered around convenience. Consumers are able to request and receive fast answers to simple questions, 24/7. This is a good thing, but it’s not everything … Ron Shevlin, Director of Research at Cornerstone … Continue reading “Delivering Financial Insights via Voice and Chat”

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Chatbots Aren’t Dead

Ethan Bloch, CEO of Digit, a product that helps people automatically save money, has declared “chatbots are dead”, in fact, he questions if they were ever really “alive”. For a long time, chat was the primary interface of Digit, beginning with SMS and expanding into their mobile app. Now, Digit is shifting away from their … Continue reading “Chatbots Aren’t Dead”

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Abe AI and Trailhead Credit Union Partner to Launch Amazon Alexa Skill

We are excited to announce our latest partnership with Trailhead Credit Union as we launch across multiple voice platforms, opening up new levels of convenience, support, and engagement for their members on Amazon Alexa and Google Home. “Trailhead Credit Union has made an excellent partner. The leadership at Trailhead recognized the importance of getting onto … Continue reading “Abe AI and Trailhead Credit Union Partner to Launch Amazon Alexa Skill”

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