AI & Fintech Blog

The latest news & insights from our team of banking, fintech, and AI experts.

Considering a Virtual Financial Assistant? Here are the Use Cases that Drive the Highest ROI

If you’re a technology professional with a financial institution (FI), especially in innovation, digital channels or UX, you’ve likely heard about the benefits of an artificial intelligence (AI)-powered chatbot or Virtual Financial Assistant (VFA). Some of you might even be skeptical of these benefits if your FI doesn’t have many millions to invest in the […]

Read

Abe.ai’s Juan Romera Discusses Hyper-Personalized Banking on Envestnet | Yodlee’s Launchpad Podcast

Our Product Evangelist Juan Romera recently sat down (virtually) with our friend Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Conversational AI is Driving Hyper-Personalized Banking Experiences.”  Listen below to hear Juan share his thoughts on how financial institutions of all sizes and types can leverage the power of AI […]

Read

Improved Customer Engagement and Cost Savings at the Same Time? It’s Possible!

The recent pandemic has fast-tracked the already rapid digital transformation of the financial services industry. In doing so, it has created a conundrum for many mid-to-small sized financial institutions (FI) – how to maintain a high level of customer service and increase customer engagement while also creating operational efficiencies (i.e. reducing costs, relieving over-burdened contact […]

Read

Rob Guilfoyle Featured on Envestnet | Yodlee’s Launchpad Podcast

Our fearless leader (and Co-Founder) Rob Guilfoyle recently joined Mike Langford, the host of Envestnet | Yodlee’s Launchpad podcast, to discuss “How Engagement Tools Powered by Artificial Intelligence Are Enhancing Banking Customer Experience.”  Listen below to hear Rob and Mike examine the changing landscape of digital customer service and how AI is leading the charge.  […]

Read

How Community Financial Institutions Can Compete with Mega Banks When it Comes to AI

Artificial intelligence (AI) is pervasive in the financial services world.  Banks, especially large ones, are spending millions of dollars on deploying AI into many facets of their businesses.  Self-service for the consumer and small business segments are areas where we see many AI applications being offered by the top retail banks.  Virtual assistants (VAs) like […]

Read

The Abe.ai Team Continues to Grow – Welcome the New Faces of Abe

As the ways that people manage and engage with money continue to change, our AI-powered conversational banking solutions have continued to evolve and grow. To accommodate this evolution and growth, we’ve recently added a few “New Faces of Abe” to keep pace. These talented professionals bring outstanding experience to our team so that we can […]

Read

Questions From Our Last Meeting – “Aside From the Technology Itself, What Else Should We Consider When Choosing a VFA Vendor?”

In this installment of “Questions From Our Last Meeting,” we cover a common question that we receive from financial institutions that are considering integrating a Virtual Financial Assistant into their digital banking mix. Setting the Scene: Date: April 2021  Financial Institution (FI) Type: Credit Union Size: $1 billion-5 billion in assets; > 100,000 Members Question: […]

Read

Juan’s Three Things on Fintech – Are Virtual Financial Assistants Old News?

Now that I have your attention thanks to the title of this post – a Product Evangelist for a company building Virtual Financial Assistants couldn’t possibly be calling them “old news” right? – let me explain.  I recently received an email promoting an upcoming AI conference and the first paragraph stated that this year’s conference […]

Read

Abe.ai and Lumin Digital Announce Digital Banking Partnership

Our lineup of outstanding partners continues to grow! We are excited to partner with Lumin Digital to offer their clients our Virtual Financial Assistant as part of their leading digital banking solutions. Read the press release below to learn more about this exciting new partnership. FOR IMMEDIATE RELEASE: April 14, 2021         […]

Read

The Questions FIs Should Ask Themselves When Considering Conversational AI

A recent article by Finextra goes into great detail about why “Conversational Banking Is a Competitive Necessity in a Remote-Everything World.” This perspective is supported by research from Cornerstone Advisors stating that by the end of 2020, the number of mid-sized banks and credit unions that had deployed a chatbot had grown from four to […]

Read

Abe.ai Wins CreditUnions.com 2021 Innovation Series for Excellence in Member Experience Solutions

We are pleased to announce that Abe.ai’s Virtual Financial Assistant (VFA) has been selected as the winner of the Member Experience category in CreditUnions.com’s 2021 Innovation Series. The fourth annual series pitted us against three other stellar finalists. During a webinar featuring all of the finalists for the Member Experience category, our Co-Founder, Rob Guilfyole, […]

Read