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Branches, Bots and Beyond: How AI Changes Customer Engagement

This summer we hosted the first ever virtual AI in Banking Summit focused on bringing together the industry’s leading experts in artificial intelligence and banking. One of our many featured speakers was Jim Marous, co-publisher of The Financial Brand and the The Digital Banking Report. Jim’s session titled, Branches, Bots and Beyond: How AI Changes … Continue reading “Branches, Bots and Beyond: How AI Changes Customer Engagement”

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Omni-Channel Banking: How Banks Can Deliver Unmatched Customer Service

Banking customer service is changing. In the past, there were two main ways to help customers: in the branch and by telephone. Today, customers have access to an ever-increasing range of customer service channels: the branch, telephone, email, SMS, live chat, mobile apps, and social media. With rapid advances in technology, nearly every device — … Continue reading “Omni-Channel Banking: How Banks Can Deliver Unmatched Customer Service”

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Announcing The AI in Banking Summit: A Virtual Event

We’re excited to announce the first ever virtual AI in Banking Summit: an exclusive event bringing together the industry’s leading experts in artificial intelligence, banking, and fintech. We’ve partnered with our friends at Fintech Forge to bring you this exciting new summit. This three-day event kicks off July 17th – 19th and features valuable insights … Continue reading “Announcing The AI in Banking Summit: A Virtual Event”

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3 Ways to Reduce Your Bank’s Call Center Costs (Without Sacrificing Quality)

As technology becomes an increasingly central part of our lives, consumer expectations for customer service are skyrocketing. Today’s consumers expect top-notch, personalized customer service, and they want it instantly through their preferred channel. For banks, providing this level of service can be expensive, especially when digital disruption is already cutting into profit margins. So what … Continue reading “3 Ways to Reduce Your Bank’s Call Center Costs (Without Sacrificing Quality)”

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3 Reasons Your Bank’s Rewards Program Isn’t Working (And How to Fix It)

Bank rewards programs are a great way to give customers perks that build brand appreciation and loyalty. From discounts to cash back on everyday purchases, a great rewards program gives customers a reason to keep your bank’s card at the top of their wallet. Or at least, that’s the goal. In theory, a rewards program … Continue reading “3 Reasons Your Bank’s Rewards Program Isn’t Working (And How to Fix It)”

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How to Really Get to Know Your Bank’s Customers: Collect Better Data

    How well do you know your bank’s customers? No, really, be honest. Sure, you know their current account balance and how often they’ve overdrafted in the past year. But do you know that they just had a baby? Or that they’re planning to purchase a home in the next few months? What about … Continue reading “How to Really Get to Know Your Bank’s Customers: Collect Better Data”

in Conversational Banking

Why Banks and Fintechs Make Better Friends Than Foes

If you’ve read any fintech news lately, you’ve probably seen this headline: “FINTECHS DISRUPTING THE BANKING INDUSTRY: BANKS, PREPARE TO DIE!” (Ok, we’re exaggerating, but you get the idea.) Maybe this headline makes you roll your eyes. Or maybe it makes you worry about your business. Either way, you’re probably as tired of hearing it … Continue reading “Why Banks and Fintechs Make Better Friends Than Foes”

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5 Fintech Buzzwords You Need to Understand

In a world full of exciting new financial technology, it’s hard to keep up with all the buzzwords. Right now, five buzzwords in particular are gaining a lot of attention in the digital banking space: artificial intelligence, chatbots, machine learning, deep learning, and data science. At Abe AI, these five buzzwords play an instrumental role … Continue reading “5 Fintech Buzzwords You Need to Understand”

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